Shipping
Loose diamonds are shipped within 2-3 business days of receiving payment. Rings and Settings may take approximately 15 business days depending on the nature of the ring, our workload and heavy seasonal orders. Custom rings and settings may require up to 4 weeks for completion.
- We ship FedEx Standard Overnight complimentary within the 50 States for purchases of $5000 or more.
- For purchases from $1000 - $4999, we ship FedEx 2nd Day complimentary. For purchases under $999 we charge for shipping.
- There is a $20 surcharge for Saturday delivery should the customer request it.
- All packages are either shipped to a FedEx Station, hold for Pick up, OR, for an additional fee, to your home/work with signature required.
- Regarding "FedEx Hold For Pickup:
- You will be required to present picture ID to the FedEx agent before the package is released to you.
- Your package will remain fully insured until signed for at the FedEx location.
- Please note that your package will only be held at FedEx for 5 days, after which, our insurance requires that the package be returned to us. In this case, all related shipping/insurance charges will be borne by the customer.
- We ship FedEx Priority International to overseas locations.
- The cost of shipping/insurance will depend on the value of the package and the country to which it is being shipped.
- You are responsible for all import duties/taxes - these rates can be acquired by calling your local FedEx agent.
- APO Addresses - We are proud to ship to all APO addresses via USPS registered/insured mail at no additional charge.
Upgrade
We offer a Lifetime Upgrade Policy on all Brian Gavin Signature diamonds (Signature hearts and arrows round, Signature cushion, Signature princess, Signature emerald, Signature Blue®, The Cape Series®, Black by Brian Gavin® and Advance Selection).
This does not apply to jewelry or jewelry that contains diamonds or diamond melee.
When upgrading to another Brian Gavin Signature diamond (see all above), apply 100% of the original purchase price (less shipping and sales tax) towards your upgrade (see more below) and pay the difference.
All in-house natural diamond upgrades require spending 50% or more of the original diamond purchase price, excluding original shipping and sales tax. For example, if your original natural diamond cost $1,000, the new natural diamond would need to cost at least $1,500.
Additional charges may apply at time of upgrade. If there was any sales tax paid on your original diamond purchase, this sales tax is nonrefundable and cannot be applied towards your upgrade.
Please note: Original certificates must be returned together with the diamonds. Each certificate that is not returned in its entirety and/or its original condition will incur a $250 restocking fee.
Can I upgrade my BG Lab Diamond to another BG Lab Diamond or to a Signature Natural Diamond?
Yes. However, the trade-in value will be determined based on current market pricing for lab-grown diamonds.
Can I upgrade my BG Signature Natural Diamond to a BG Lab Diamond?
At this time we do not facilitate trade-ins from natural to lab-grown diamonds.
Please note that all diamonds that have been set into bezel settings are final sale and are not eligible for return, upgrade or buyback.
Can I upgrade my BG Lab Diamond to another BG Lab Diamond or to a Signature Natural Diamond?
Yes. However, the trade-in value will be determined based on current market pricing for lab-grown diamonds.
Can I upgrade my BG Signature Natural Diamond to a BG Lab Diamond?
At this time we do not facilitate trade-ins from natural to lab-grown diamonds.
Inspection Period & Return
Brian Gavin Diamonds extends a 15-day inspection period on all diamonds and jewelry. Day 1 is the day that you receive the package. The following are some exceptions:
All hand engraved (artistic work) items are a final sale and cannot be returned. (Rings and bands with a personalized engraving on the inside are returnable).
All the following items which contain Bezel Settings including rings, pendants, earrings and bracelets are final sale and cannot be returned.
All ring settings which are designed by a 3rd party and not under the Brian Gavin Signature or Select Collection Type, which include settings designed by Dora, Sholdt, Parade, Frieder Lauer, Sylvie, and Steven Kretchmer are a final sale.
All jewelry that is indicated as hand made in the product description is a final sale and cannot be returned.
All custom items are a final sale and cannot be returned.
Buy Back
We offer a ONE YEAR Buy Back Policy on all Brian Gavin Signature diamonds (Signature hearts and arrows round, Signature cushion, Signature princess, Signature emerald, Signature Blue®, The Cape Series®, Black by Brian Gavin® and Advance Selection).
This does not apply to jewelry that contains diamonds.
We will buy back the diamond at 70% of the current market price (less shipping and sales tax) for diamonds that are in their original, undamaged condition and are accompanied by the original, undamaged AGS or GIA diamond report.
- If the AGS report has been lost, a new one can be issued at the AGS or GIA laboratory for the price of $250.
- If, on receipt, the diamond is found to be damaged in any way, you will be offered the option to repair and recertify the diamond at your expense. The buyback amount will be 70% of the prorated market price of the newly cut diamond.
Please note that all diamonds that have been set into bezel settings are final sale and are not eligible for return, upgrade or buyback.
Free Resizing
We offer one free resize on each order for one size up or down. Charges will apply for resizes that are more or less than one size up or down. Sizing beads are additional. The customer is responsible for round trip shipping/insurance based on the value of the ring. Ring sizing takes approximately 5-7 business days depending on the volume in our jewelry workshop. Please note that full eternity settings and bands cannot be resized.
Lifetime Warranty
Each piece of jewelry carries our lifetime warranty against manufacturing defects. This applies to jewelry that has not been worked on by a third party jeweler and has been worn under normal wear and tear conditions. If you experience a problem with your jewelry and it has either been worked on by a third party jeweler or has experienced abnormal wear and tear, we will gladly take it back and work on it for a fee to be determined.
