FAQ

Please note that our pricing for diamonds is subject to change based on current market conditions. In the event of a significant drop in the market value of diamonds, we reserve the right to adjust our prices accordingly to reflect the current market rates.

All Brian Gavin Signature natural diamonds are laser inscribed on the girdle with the Brian Gavin logo and either the GIA or AGS Report number. This is noted on the GIA or AGS Report in the comments section. All Brian Gavin Premium lab-grown diamonds are laser inscribed on the girdle with either the GIA or AGS Report number and Laboratory-Grown.  Diamonds from the national database may be laser inscribed. If you select a diamond that is not laser inscribed and would like us to send the diamond back to the lab to be inscribed with the certificate/report updated and reissued, you will be responsible for the $200 charge plus round trip FedEx overnight/insured shipping.

Brian Gavin Diamonds only sells loose natural diamonds that are GIA or AGS Graded. Lab-grown diamonds will have an GIA, AGS or IGI grading report. The original certificate/report is shipped with the diamond. If you decide to return the diamond within the inspection period and you have damaged or mislaid the certificate/report, there will be a $200 charge to have it reissued at the lab.

Brian Gavin's roots run deep in the cities of Antwerp and Amsterdam. The generations and years of relationships with various cutting facilities in these cities affords him a unique pricing structure which he is then able to pass on to you, the customer.

Every Brian Gavin Signature Hearts and Arrows round, Signature cushion, Signature princess, Signature emerald, Signature Blue®, The Cape Series®, Black by Brian Gavin® natural diamond is owned by us and is held in house. The Virtual and Select diamonds on the general diamond database are housed at different vendors and manufacturers around the country. With regards to the general diamond database, Brian Gavin has applied his years of experience and has narrowed this listing to diamonds that are either GIA or AGS Graded and are cut within specific selected parameters. Every "virtual" diamond that we sell is brought in house first. Every diamond is personally examined by Brian Gavin who gives it his Stamp of Approval. If there are no diamond images on the website listing, the customer is provided with a diamond picture via e-mail prior to finalizing the sale. An ASET image is available by request only. Every diamond or piece of diamond jewelry is packed under camera and is shipped from our location to the customer.

Yes we do. We are providing our clients with the option to buy Hearts and Arrows lab-grown diamonds by popular demand. In other words, we are responding to a growing number of client requests for lab-grown diamonds that exhibit the superior performance that our patented process delivers. Brian feels that it’s our responsibility to provide our clients with the best sparkle factor available. In that case, we’ve spent the past two years researching the various methods of growing lab-created diamonds. As a result, we’re able to provide our customers with another first in the realm of high-performance diamonds. We were not against lab-grown diamonds, but don’t think that they offer the same value as natural, earth-mined diamonds. Ultimately, we just want to ensure that our clients get the best sparkle factor available whether they prefer natural or lab-grown diamonds. For more checkout: https://bglab.briangavindiamonds.com/

Yes, Brian Gavin Diamonds is pleased to offer a full diamond recutting service. Give your diamond an "Extreme Makeover" and see it perform like you never dreamed it could. Please contact us with details of your stone and/or to request more information at info@briangavindiamonds.com

Please note that if we are requested to hold a diamond in house on behalf of a customer, the return/refund option will expire 30 days after payment has been received.

We never drop ship diamonds or jewelry. If a diamond is not physically in house, we have it shipped in to our premises. Each diamond is carefully inspected by Brian Gavin and you will be provided with a diamond picture, an ASET image and an idealscope image. Once you have approved the diamond and have made payment, the diamond is shipped to you via FedEx Priority overnight

"Eye-Clean" is a term used to describe a diamond which has no visible inclusions to the unaided eye of a person with 20/20 vision at a distance of 8 to 10 inches in the face-up position in natural daylight. Diamonds that are clarity graded either SI1 or SI2 need to be visually inspected to determine whether any inclusions are visible from the top. You will be provided with an "Eye Clean" assessment on all SI1 or SI2 graded diamonds.

All diamonds sold by Brian Gavin Diamonds are guaranteed Conflict Free and have been purchased from legitimate sources that are not involved in funding conflict diamonds, and are in compliance with United Nations resolutions.

If we do not have the diamond you are looking to purchase available, Brian Gavin Diamonds will custom cut a diamond for you. The timeline will depend on availability of material and can run anywhere from 3 - 8 weeks. A price will be quoted and all custom cut diamond orders require a 20% non refundable deposit. If the diamond grades higher than requested, you will get a free upgrade. If the diamond grades lower, you have the option to either get a discount or a refund. If we deliver what you ordered or better the sale is final. All custom cut diamonds are cut to Brian Gavin's exacting standards for his Signature hearts and arrows or Black by Brian Gavin Signature hearts and arrows diamonds per his patented design process. Currently this service is only available for Brian Gavin Signature round hearts and arrows or Black by Brian Gavin Signature round hearts and arrows natural diamonds.

Only in house diamonds can be placed on hold. In order to place a diamond on hold, either call in or email us with your full name, phone number and the item number of the diamond you would like to place on hold. Holds are for 24 hours and no deposit is required.

Brian Gavin Diamonds does not sell clarity enhanced or laser drilled diamonds.

Every loose natural diamond that we sell is certified by either the GIA or the AGS. Our Brian Gavin Premium Lab diamonds are certified by the GIA and many of the Brian Gavin Select Lab diamonds are certified by the IGI.  Your diamond will be shipped with the original GIA or IGI Certificate or AGS Grading Report. The diamond can be cross checked against the report by any registered appraiser. All Brian Gavin Signature hearts and arrows diamonds are laser inscribed on the girdle with the Brian Gavin logo and the GIA or AGS Report #.

You are welcome to view a diamond before we set it. After payment has been received, we will ship it to you via FedEx Priority overnight. You will need an RAN # to ship it back to us via our usual return process. As we only cover one free shipping, when we ship out your finished piece to you via FedEx Priority, the shipping/insurance charge of the diamond portion of your purchase will be added to your total.

If we ship a diamond in for you and the diamond is not as represented by the vendor, we will not require any payment and will be happy to continue the search with you. If we bring in the diamond and it is as represented and you decide that you would prefer to continue searching, you will be charged for the return shipping back to the vendor. We will continue to work with you to find another option based on your feedback.

If a gemstone is set into a setting, it is a final sale.

Most of our colored gemstones are not held in house. Once a paid order is received it can take up to three weeks for the order to ship.

SMS Notifications are not supported for customers in the following countries and/or territories: Antarctica, American Samoa, Åland Islands, Bonaire, Saint Eustatius and Saba, Bouvet Island, Botswana, Cocos [Keeling] Islands, Serbia and Montenegro, Cuba, Cape Verde, Curacao, Christmas Island, Western Sahara, Eritrea, Guernsey, South Georgia and the South Sandwich Islands, Heard Island and McDonald Islands, Isle of Man, British Indian Ocean Territory, Iran, North Korea, Saint Martin, Marshall Islands, Mongolia, Northern Mariana Islands, Norfolk Island, Nauru, Niue, Saint Pierre and Miquelon, Pitcairn Islands, Sudan, Saint Helena, Svalbard and Jan Mayen, San Marino, Sint Maarten, Syria, French Southern Territories, U.S. Minor Outlying Islands, Vatican City, Wallis and Futuna, Kosovo, and Mayotte.

All of our rings are engraved (in this order) - with the BG Logo, the order number and the metal. 

And all rings with lab grown stones are engraved with the BG Logo, LG-the order number and the metal. 

All the diamond melee used in our custom jewelry is Brian Gavin Signature hearts and arrows natural diamond melee (BG melee) and is F/G in color and VS in clarity. The diamond melee used in settings manufactured by outside vendors will also be natural diamonds melee of the highest cut quality and will be no lower than H SI in color and clarity.

For over 20 years we have worked closely with 1000's of customers to create the diamond jewelry of their dreams. We have a full CAD (computer aided design) service and a fully equipped jewelry workshop with some of the most talented jewelers in the country on staff. We will not copy any design exactly, but encourage you to e-mail us pictures or diagrams to give us an idea of what you want. We have always been on the cutting edge of new technology and are pleased to continue to bring this knowledge, creativity and outstanding workmanship to you. All custom jewelry is made in the USA.

The most accurate way to find out a ring size is to have your/her finger sized locally. Be sure to have it sized for the correct width of the band. If you are surprising her, try to work with a friend or family member to find out for you. We are able to send you a complimentary ring sizer if these 2 options are not viable.

Yes, all our settings are available for purchase. We do not ship out empty settings. Catalog settings may be purchased without a diamond, but you will need to ship your diamond in to be set and a Mininum of $75 setting fee will apply. Custom settings - we will be happy to create a custom setting for your diamond. You will need to ship your diamond in to be set and as with all custom settings, the sale is final. The Life Time Warranty will apply to your custom setting on condition that it is not worked on by another jeweler.

We offer one free resize on each order for one size up or down. Charges will apply for resizes that are more or less than one size up or down. Sizing beads are additional. The customer is responsible for round trip shipping/insurance based on the value of the ring. Ring sizing takes approximately 5-7 business days depending on the volume in our jewelry workshop. Please note that full eternity settings and bands cannot be resized.

Yes, we do set all other stones, besides diamonds, including colored gemstones, synthetic stones, etc. However, due to the soft nature of most of these stones, we take no responsibility for any scratching, chipping, breakage, or any other damage during the setting process.

There is no setting fee when you purchase both the diamond and setting from us. Your diamond is fully insured by us during the setting process.

We provide two options for your setting. 1. We are affiliated with several prime jewelry manufacturers who produce settings on a large scale and who have the ring/pendant/earring models on hand to ensure quick and efficient delivery. This option is a more cost effective one, and does not compromise on quality or finish. 2. We have a full custom workshop on the premises with a fully equipped CAD department. CAD renditions are e-mailed to the customer first for approval and then the ring is cast and hand finished. This pricing is a little higher, but is still very competitive compared to other well known custom jewelry designers and stores. All custom work is final and non refundable.

Each piece of jewelry carries our free lifetime warranty against manufacturing defects. This applies to jewelry that has not been worked on by a third party jeweler and has been worn under normal wear and tear conditions. If you experience a problem with your jewelry and it has either been worked on by a third party jeweler or has experienced abnormal wear and tear, we will gladly take it back and work on it for a fee to be determined.

All ring settings which are designed by a 3rd party and not under the Brian Gavin Signature or Select Collection Type, which include settings designed by Dora, Sholdt, Parade, Frieder Lauer, Sylvie, and Steven Kretchmer are a final sale.

All jewelry that is indicated as hand made in the product description is a final sale and cannot be returned.

All custom items are a final sale and cannot be returned.

All Bezel Settings including rings, pendants, earrings and bracelets are final sale and can not be returned.

Rings and bands with a personalized engraving on the inside are returnable. Custom rings that have hand engraving as part of the design, are final sale and cannot be returned.

All custom quotes are valid for 14 days after receipt.

We accept Visa, Mastercard, American Express, Discover, PayPal, Zelle and Bank Wire Transfer. You may also pay with a personal check or a money order, but this will hold up the processing of your order for 10 business days while the check/money order clears. If you pay with a bank wire, Zelle, check or money order a 3% discount will apply for all Brian Gavin Signature Hearts and Arrows Natural Diamonds and Brian Gavin Premium Lab diamonds and a 1% discount for Brian Gavin Virtual Natural and Select Lab Diamonds. You can be assured that our check out process is protected by the most up to date secure SSL encryption technology. You will receive an order confirmation via e-mail.

Online through the web site, via e-mail, or over the phone

Brian Gavin Diamonds currently charges Sales Tax only on orders shipped to addresses in the following states: Arizona, California, Colorado, Florida, Georgia, Illinois (6.25% state rate only), Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Texas, Virginia, Washington, D.C., Washington State and Wisconsin. Sales or use tax is due on certain purchases delivered or sourced to every state except Alaska (local sales and use taxes may apply), Delaware, Montana, New Hampshire, and Oregon. Purchases are not tax-exempt merely because they were made over the internet or because a seller is not required to collect the sales tax. In general, you as the purchaser are required to file a use tax return or pay use tax when sales tax is not paid at the time of purchase. Please consult your Tax Advisor for your situation.

Yes, If you pay with a bank wire, Zelle, check or money order a 3% discount will apply for all Brian Gavin Signature Hearts and Arrows Natural Diamonds and Brian Gavin Premium Lab diamonds and a 1% discount for Brian Gavin Virtual Natural and Select Lab Diamonds.

Brian Gavin Diamonds is proud to announce its partnership with Affirm to provide instant credit checks and 3 - 12 months financing to its US and Canada (besides Quebec) based customers. To read more about this offering click here.

If you complete your transaction online it will be charged at the time that the transaction is completed. If you call in to place your order, your credit card will be charged before your order is started.

Yes, but you will have to call in to place your order. Any bank wire discount will only apply to the portion of the total that is being paid via this method.

Yes, but you will have to call in to place your order

• We ship FedEx Standard Overnight complimentary within the 50 States for purchases of $5000 or more.
• For purchases from $1000 - $4999, we ship FedEx 2nd Day complimentary. For purchases under $999 we charge for shipping.
• There is a $20 surcharge for Saturday delivery should the customer request it.
• All packages are either shipped to a FedEx Station, hold for Pick up, OR, for an additional fee, to your home/work with signature required.
• Regarding "FedEx Hold For Pickup:
• You will be required to present picture ID to the FedEx agent before the package is released to you.
• Your package will remain fully insured until signed for at the FedEx location.
• Please note that your package will only be held at FedEx for 5 days, after which, our insurance requires that the package be returned to us. In this case, all related shipping/insurance charges will be borne by the customer.
• We ship FedEx Priority International to overseas locations.
• The cost of shipping/insurance will depend on the value of the package and the country to which it is being shipped.
• You are responsible for all import duties/taxes - these rates can be acquired by calling your local FedEx agent.
• APO Addresses - We are proud to ship to all APO addresses via USPS registered/insured mail at no additional charge.

• Loose diamonds are shipped within 48 hours of receiving payment.
• Natural Diamonds that are part of our Virtual inventory are sourced from approved outside suppliers and are not in house. Please note that from receipt of payment in full, it can take 7-10 days for us to receive these stones in house. Once the diamond is received in house, we will prepare your order for shipment and ship accordingly per the shipping speed selected at check-out. 
• Rings and Settings may take approximately 15 Business days depending on the nature of the ring, our workload and heavy seasonal orders.
• Custom rings and settings may require up to 4 weeks for completion.
• Gemstones may take up to 3 weeks to ship.
• Please note that if we are requested to hold an order in house on behalf of a customer, the return/refund option will expire 30 days after payment has been received.

All shipments to Australia include AUSFTA paperwork which will exempt you from any import taxes. All you will need to pay to FedEx Australia is local GST.

Brian Gavin Diamonds happily ships and has shipped thousands of packages to Australia. We ship via FedEx Priority International, fully insured and include AUSFTA paperwork to exempt you from paying any import duties. All you will need to pay to FedEx Australia is local GST.

Many people think that the best way to insure their jewelry is to add a rider to their homeowner's insurance. This is not always the most cost effective option and it usually pays to research companies who insure diamonds and jewelry separately. A separate jewelry policy helps you avoid the very real risk of putting your valuable Homeowner's policy in jeopardy in terms of higher premiums, or even cancellation, in the event your jewelry is lost or stolen. Jeweler's Mutual Insurance (JMI) is a full service and reputable company. Jeweler's Mutual offers a simple, affordable jewelry-only insurance policy, based on an invoice or appraisal provided by the jeweler at the point of sale so that your jewelry is covered before you even receive it. Click here to contact Jeweler's Mutual Insurance directly

Yes, your package is fully insured in transit. Insurance ends when you sign for the package at the FedEx Station or when it is delivered to your shipping address with a signature required.

• All Bezel Settings including rings, pendants, earrings and bracelets are final sale and can not be returned.
• All diamonds that have been set into bezel settings are final sale and are not eligible for return, upgrade or buyback.

Brian Gavin Diamonds extends a 15 day inspection period on all diamonds and jewelry. Day 1 is the day that you receive the package.

Please note that all diamonds that have been set into bezel settings are final sale and are not eligible for return, upgrade or buyback.

If we are requested to hold an order in house on behalf of a customer, the return/refund option will expire 30 days after payment has been received. All custom orders are a final sale.

1. If you decide that you would like to return your purchase you will need to request an RMA#.

2. To do so, please contact us and request and RMA for Return before the end of the 15th day of inspection.

3. We will e-mail you back with a Return Merchandise Authorization (RMA) number which must be written on the outside of the return package.

4. All packages must be shipped within 72 hours of creation of the RMA and must be returned via United States Postal Service (USPS) Registered/Insured Mail. The insurance amount should be for the amount you paid.

5. When contacting us on the 15th day, the package must be post marked no later than the 16th day after receipt of the product.

6. Once shipped, you must send an email to us confirming shipment and including your tracking number.

7. Once the package is received it will be opened under camera and the contents will be inspected to confirm that the items are in their original, undamaged condition. If you have damaged or mislaid the diamond grading certificate/report, there will be a $200 charge to have it reissued at the lab.

8. Your refund will be issued within 5 - 7 business days from receipt of the return via original form of payment. Original Complimentary FedEx shipping/insurance charges will be deducted from your refund.

There is no restocking fee for in house catalog settings, jewelry or diamonds that are returned in their original condition (with the original diamond grading report if applicable). All returns need to be requested and approved by the 15th day from when the package is signed for. All special orders of settings that are not carried regularly by us are non refundable. All custom work is final.

All custom items are a final sale and cannot be returned.

We offer a Lifetime Upgrade Policy on all Brian Gavin Signature diamonds (Signature hearts and arrows round, Signature cushion, Signature princess, Signature emerald, Signature Blue®, The Cape Series®, Black by Brian Gavin® and Advance Selection).

This does not apply to jewelry or jewelry that contains diamonds or diamond melee.

When upgrading to another Brian Gavin Signature diamond (see all above), apply 100% of the original purchase price (less shipping and sales tax) towards your upgrade (see more below) and pay the difference.

All in-house natural diamond upgrades require spending 50% or more of the original diamond purchase price, excluding original shipping and sales tax. For example, if your original natural diamond cost $1,000, the new natural diamond would need to cost at least $1,500.

Additional charges may apply at time of upgrade. If there was any sales tax paid on your original diamond purchase, this sales tax is nonrefundable and cannot be applied towards your upgrade.

Please note: Original certificates must be returned together with the diamonds. Each certificate that is not returned in its entirety and/or its original condition will incur a $250 restocking fee.

Can I upgrade my BG Lab Diamond to another BG Lab Diamond or to a Signature Natural Diamond?

Yes. However, the trade-in value will be determined based on current market pricing for lab-grown diamonds.

Can I upgrade my BG Signature Natural Diamond to a BG Lab Diamond ?

At this time we do not facilitate trade-ins from natural to lab-grown diamonds.

Please note that all diamonds that have been set into bezel settings are final sale and are not eligible for return, upgrade or buyback.

We offer a ONE YEAR Buy Back Policy on all Brian Gavin Signature diamonds (Signature hearts and arrows round, Signature cushion, Signature princess, Signature emerald, Signature Blue®, The Cape Series®, Black by Brian Gavin® and Advance Selection).

This does not apply to jewelry that contains diamonds.

We will buy back the diamond at 70% of the current market price (less shipping and sales tax) for diamonds that are in their original, undamaged condition and are accompanied by the original, undamaged AGS or GIA diamond report.

• If the AGS report has been lost, a new one can be issued at the AGS or GIA laboratory for the price of $250.
• If, on receipt, the diamond is found to be damaged in any way, you will be offered the option to repair and recertify the diamond at your expense. The buyback amount will be 70% of the prorated market price of the newly cut diamond.

Please note that all diamonds that have been set into bezel settings are final sale and are not eligible for return, upgrade or buyback.

We will upgrade any A CUT ABOVE hearts and arrows diamond that was graded between September, 1998 and November, 2008 at the AGSL American Gem Society Laboratories. This includes over 7,000 A CUT ABOVE diamonds that were personally inspected and approved by Brian Gavin, were laser inscribed with the original logo under the account of Alpha Creations Inc. and were graded no later than November 30, 2008 at the AGSL American Gem Society Labs. If you have a question as to whether your diamond qualifies, please contact us directly at info@briangavindiamonds.com". Upgrades need to include two of the three following variables - size, color and clarity, additional charges my apply at time of upgrade.

The Customer Referral Program - Refer friends, family members and associates and receive a check for up to $100* You must be an existing customer of Brian Gavin Diamonds to qualify for The Customer Referral Program The Customer Referral Program is not in effect for referrals made on or through Internet consumer discussion forums. Repeat Customer Discount Program - Make your second purchase and beyond and qualify for a store discount of up to $100* You may refer as many friends, family members and associates as you would like in any given month. You may qualify for multiple repeat customer discounts in any given month, one per transaction** The Customer Referral Gift and Repeat Customer Discount cannot be awarded retroactively and must be requested before or at time of purchase. The Repeat Customer Discount cannot be combined with any other special short term program offer, but can be applied to purchases that receive a bank wire discount. * Receive a $50 referral check or repeat customer discount for purchases of $500 - $999 * Receive a $100 referral check or repeat customer discount for purchases of $1000+ **Earrings or multiple diamonds being set into jewelry cannot be divided up into separate transactions for the purpose of multiple repeat customer discounts Please e-mail us at info@briangavindiamonds.com with the name and e-mail address of the customer you wish to refer.

We are available via e-mail 24/7. We are available via phone at 1-866-611-4465 Monday through Thursday from 8 a.m. - 7 p.m. CT, Friday from 8 a.m. - 5 p.m. CT and Sunday from 9 a.m. - 1 p.m. CT. We are also available via Live Chat during these hours.

Yes, our website is secured by GeoTrust™

Brian Gavin is a 5th generation diamond cutter and has personally been in business for over 30 years. He started out in Johannesburg, South Africa, and emigrated to the United States in 1985 where he has been in business ever since. Read more in About Us

We are located in Houston, Texas