• Loose diamonds that are In House are shipped within 48 hours of receiving payment.
• Natural Diamonds that are part of our Virtual inventory are sourced from approved outside suppliers and are not in house. Please note that from receipt of payment in full, it can take 7-10 days for us to receive these stones in house. Once the diamond is received in house, we will prepare your order for shipment and ship accordingly per the shipping speed selected at check-out.
• Rings and Settings may take approximately 15 business days depending on the nature of the ring, our workload and heavy seasonal orders. Custom rings and settings may require up to 4 weeks for completion.
• We ship FedEx Priority Overnight complimentary within the 50 States for purchases of $5000 or more. For purchases under $5000, we ship FedEx 2nd Day complimentary. There is a $20 surcharge for Saturday delivery should the customer request it. All packages are shipped to a FedEx Station, hold for Pick up. You will be required to present picture ID to the FedEx agent before the package is released to you.
• We ship FedEx Priority International to overseas locations. The cost of shipping/insurance will depend on the value of the package. You are responsible for all import duties/taxes - these rates can be acquired by calling your local FedEx agent.
• APO Addresses - We are proud to ship to all APO addresses via USPS registered/insured mail at no additional charge.
We offer a Lifetime Upgrade Policy on Brian Gavin Signature Hearts and Arrows certified diamonds. This does not apply to jewelry that contains diamonds.
We offer a Lifetime Upgrade Policy on all Brian Gavin Signature diamonds (Signature hearts and arrows round, Signature cushion, Signature princess, Signature emerald, Signature Blue®, The Cape Series®, Black by Brian Gavin® and Advance Selection).
This does not apply to jewelry or jewelry that contains diamonds or diamond melee.
When upgrading to another Brian Gavin Signature diamond (see all above), apply 100% of the original purchase price (less shipping and sales tax) towards your upgrade (see more below) and pay the difference.
All in-house natural diamond upgrades require spending 50% or more of the original diamond purchase price, excluding original shipping and sales tax. For example, if your original natural diamond cost $1,000, the new natural diamond would need to cost at least $1,500.
Additional charges may apply at time of upgrade. If there was any sales tax paid on your original diamond purchase, this sales tax is nonrefundable and cannot be applied towards your upgrade.
Please note: Original certificates must be returned together with the diamonds. Each certificate that is not returned in its entirety and/or its original condition will incur a $250 restocking fee.
Brian Gavin Diamonds extends a 15 day inspection period on all diamonds and jewelry. Day 1 is the day that you receive the package.
All hand engraved (artistic work) items are a final sale and cannot be returned. (Rings and bands with a personalized engraving on the inside are returnable).
All Bezel Settings including rings, pendants, earrings and bracelets are final sale and cannot be returned.
All custom items are a final sale and cannot be returned.
All ring settings which are designed by a 3rd party and not under the Brian Gavin Signature or Select Collection Type, which include settings designed by Dora, Sholdt, Parade, Frieder Lauer, Sylvie, and Steven Kretchmer are a final sale.
These Terms and Conditions are Subject to Change Without Prior Notice
We offer a ONE YEAR Buy Back Policy on all Brian Gavin Signature diamonds (Signature hearts and arrows round, Signature cushion, Signature princess, Signature emerald, Signature Blue®, The Cape Series®, Black by Brian Gavin® and Advance Selection).
This does not apply to jewelry or jewelry that contains diamonds.
We will buy back the diamond at 70% of the current market price (less shipping and sales tax) for diamonds that are in their original, undamaged condition and are accompanied by the original, undamaged AGS or GIA diamond report.
If the AGS report has been lost, a new one can be issued at the AGS or GIA laboratory for the price of $250.
If, on receipt, the diamond is found to be damaged in any way, you will be offered the option to repair and recertify the diamond at your expense. The buyback amount will be 70% of the prorated market price of the newly cut diamond.
Please note that all diamonds that have been set into bezel settings are final sale and are not eligible for return, upgrade or buyback.
